Updated as of 28/06/2022
Online Returns Process
Please see the Online Return Policy page here for information on return eligibility.
Eligible items can be returned in line with our policy, within 14 days of delivery for Australian orders and 30 days of delivery for International orders. If your return is eligible and meets our return conditions, please email hello@bardot.com along with your order number to request a returns authorisation number and include the following information;
- order number
- name on order
- style code
- colour
- size
- return reason code (as outlined on packing slip)
Returns received without a returns authorisation number will be returned to the customer at their cost.
Online purchases must be returned via mail to the online store.
We are now able to facilitate exchanges via the online store for orders delivered within Australia. Exchanges are accepted within 14 days of your original order delivery date. You are welcome to return items for an exchange of a new size or colour for the same item purchased. An exchange is only accepted once against the original order and will not be eligible for a further exchange or refund based for change of mind.
Unfortunately, for International delivery we are unable to facilitate exchanges via the online store. You are welcome to return only eligible items outlined within our policy and repurchase your new size/item.
Please note: Shipping and handling costs are non-refundable for change of mind returns, and customers are responsible for return shipping costs. Bardot reserves the right to deduct the cost of return shipping from the return value where an order has been incorrectly marked as Return To Sender. Where a free return has been offered, this is only available via free return label issued by Bardot, and we are unable to provide reimbursement of shipping costs where this has not been discussed and agreed prior to the item being posted.