The information on this page forms the Online Return Policy and Conditions for Bardot and Bardot Junior. Nothing in this policy is intended to in any way limit or vary the application of your statutory rights. For further information regarding your statutory rights, please refer to the ACCC website here.
Items assessed to be faulty are eligible for a full refund or replacement. For information regarding assessment and return of your faulty item, please contact us.
BARDOT JUNIOR ITEMS: All Bardot Junior purchases are FINAL SALE and are unable to be returned for change of mind. All Bardot Junior items are labelled ‘FINAL SALE.’
ONLINE RETURN CONDITIONS
If you are unhappy with your Full Price or Sale purchase, we will be happy to provide a return in line with our policy below, within 14 days of delivery for Australian orders. International returns are available within 28 days of delivery. Outlet Items are final sale.
To qualify for a return due to change of mind, items must be unwashed, unworn and in their original condition with tags attached.
Change of mind returns are not accepted on earrings, hair accessories, hosiery, lingerie, cosmetics, or swimwear for hygiene reasons. Items purchased in store cannot be returned to Bardot or Bardot Junior Online.
ONLINE RETURN POLICY
FULL PRICE ITEMS: Full Price online purchases returned to the online store due to change of mind, are eligible for a refund or a return voucher.
SALE ITEMS: Sale online purchases returned to the online store due to change of mind, are eligible for a return voucher only.
OUTLET ITEMS: Outlet online purchases are FINAL SALE and are unable to be returned for change of mind. All Outlet items are labelled ‘OUTLET – FINAL SALE.’
Refunds can be made to the original payment method only. If the original payment method was a gift card or credit note, a new return voucher will be issued as refund. Where the original payment method is not available, a return voucher will be issued.
Return vouchers are valid for 6 months across Bardot and Bardot Junior and valid immediately. Please view our updated Gift Card and Credit Note Terms and Conditions here.
We are currently not able to facilitate exchanges via post. Bardot customers are welcome to exchange their item in select stores within our Retail Store network, you can view the list here.
Please note: Shipping and handling costs are non-refundable for change of mind returns, and customers are responsible for return shipping costs. Bardot reserves the right to deduct the cost of return shipping from the return value where an order has been incorrectly marked as Return To Sender. Where a free return has been offered, this is only available via free return label issued by Bardot, and we are unable to provide reimbursement of shipping costs where this has not been discussed and agreed prior to the item being posted. Outlet items are final sale, any Outlet items returned to online will be returned to the customer at their cost.