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The information on this page forms the Online Return Policy and Conditions for Bardot. Nothing in this policy is intended to in any way limit or vary the application of your statutory rights. For further information regarding your statutory rights, please refer to the ACCC website here.
FULL PRICE ITEMS: Full Price online purchases returned to the online store due to change of mind, are eligible for a refund or a return voucher.
SALE AND OUTLET ITEMS: These online purchases are FINAL SALE and are unable to be returned or exchanged for change of mind (including sizing & fit, colour, or styling). All discounted items are labelled 'FINAL SALE.’
EXCHANGING ITEMS: Unfortunately we are unable to facilitate exchanges via the online store. You are welcome to return only eligible items outlined within this policy and repurchase your new size/item.
Eligible items can be returned in line with our policy, within 14 days of delivery. If your return is eligible and meets our return conditions, please email firstname.lastname@example.org along with your order number to request a returns authorisation number. Returns received without a returns authorisation number will be returned to the customer at their cost.
Items assessed to be faulty may be eligible for a full refund or replacement. For information regarding assessment and return of your faulty item, please email email@example.com for a returns authorisation.
To qualify for a return on eligible items due to change of mind, items must be unwashed, unworn and in their original condition with tags attached.
Change of mind returns are not accepted on earrings, hair accessories, hosiery, lingerie, cosmetics, or swimwear for hygiene reasons. Items purchased in store cannot be returned to Bardot.
Where a purchase does qualify for a refund, this can be made to the original payment method only. If the original payment method was a gift card or credit note, a new return voucher will be issued as refund. Where the original payment method is not available, a return voucher will be issued.
Return vouchers are valid for 6 months across Bardot and Bardot Junior and valid immediately. Please view our updated Gift Card and Credit Note Terms and Conditions here.
Please note: Shipping and handling costs are non-refundable for change of mind returns, and customers are responsible for return shipping costs. Bardot reserves the right to deduct the cost of return shipping from the return value where an order has been incorrectly marked as Return To Sender. Where a free return has been offered, this is only available via free return label issued by Bardot, and we are unable to provide reimbursement of shipping costs where this has not been discussed and agreed prior to the item being posted.