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Thank you for shopping with Bardot Online.
For the best chance of receiving your delivery before Christmas & New Years, we recommend placing your order ASAP!
Please note the delivery times indicated below are to metro areas only and in line with the delivery estimates to each region provided by our delivery partners. Please be assured that the Bardot team will do everything we can to ensure your eligible Christmas & New Year order is delivered in time for Christmas.
Please Note - While orders placed after these dates may still reach you before Christmas we will not be able to guarantee this will occur during this very busy period.
Standard Delivery is available for orders under $150 with a flat rate of $9.95. All orders above $150 automatically receive free express delivery.
Place your order before 12pm AEDT Monday to Friday to receive your items in 7-10 business days for major metro areas and capital cities. Orders placed after 12pm AEST will be sent the following business day.
If you require your parcel before Christmas & New Years and wish to utilise our standard post option, we recommend placing your order by 1PM AEDT on Friday 11th December 2020. Our delivery partner, Australia Post have advised that this is the latest date they recommend for parcel post items to be received before Christmas.
Orders over $150 receive FREE EXPRESS DELIVERY (within Australia), with an affordable flat rate cost of $11.95 for all orders under $150.
Place your order before 12pm AEST Monday to Friday to receive your items in 1-3 business days for major metro areas and capital cities. Orders placed after 12pm AEDT will be sent the following business day.
Please note: Express Delivery may not apply to your region. To find out if your delivery address falls under the Express Post network, check for your postcode here, your order will be sent from the postcode 3020.
If you require your parcel before Christmas & New Years and wish to utilise our express post option, we recommend placing your order by 1PM AEDT on Friday 18th December 2020. Our delivery partner, Australia Post have advised that this is the latest date they recommend for parcel post items to be received before Christmas. Please also ensure your delivery location is within the Austraila Post Express Post network.
CHRISTMAS 2020 FREQUENTLY ASKED QUESTIONS
If I order after these dates, can I still get my order before Christmas?
Orders placed after these dates may still reach you before Christmas we will not be able to guarantee this will occur during this very busy period.
Delivery Delays 24th December 2020 – January 1st 2021
Due to the public holidays on Friday 25th December, Saturday 26th December & Friday 1st January, no delivery services will be operating to collect or dispatch parcels during these times
Orders placed after the cut off times indicated are not guaranteed to be dispatched under our usual shipping time frames. If you receive a shipping confirmation email during this time, this indicates we have processed your order which will be collected by the courier once operations resume.
Unfortunately, we cannot offer gift wrapping or include personal notes in your Online orders.
Customer Service Closure
Please note Bardot Customer Service will be closed on the following public holidays:
• Friday 25th December 2020
• Monday 28th December 2020
• Friday 1st January 2021
Australia Post are experiencing significant delays with the delivery of parcels due to the reduction in air freight capacity. Please visit the Australia Post website here for updated delivery timelines
Once your order leaves our warehouse you will be updated via email and your order should be received within the below timeframes:
Standard Post: 7 - 10 business days.This is based on Auspost’s revised timelines for receipt of Parcel Post parcels, however in the interest of transparency we cannot guarantee an exact time frame.
Express Post: 2-5 business days. This is based on Auspost’s revised timelines for receipt of Express Post parcels, however in the interest of transparency we cannot guarantee an exact time frame.
Whilst the fight continues to slow the spread with the COVID-19 virus, we would like to keep you updated on important information on our delivery service and the measures we are taking to ensure we keep you safe. All our orders are picked, packed and shipped under the safest conditions including temperature checks at point of entry, notices displayed for practicing good hygiene, hand santizers on dispatch workstations are just to name a few
Our domestic delivery partner, Australia Post, are now implementing additional measures when delivering parcels. To minimise the risk of contracting or spreading coronavirus, all parcels will no longer require a signature for delivery and/or collection. In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, our staff member will ask and record the customer’s name and sign on their behalf. The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.
Due to these changes, the Authority to Leave option in our check out will be overridden by the policies of our shipping partners. We will do our best to keep our customers updated as these policies and procedures evolve.
We apologise sincerely for any frustration or inconvenience caused, and thank you for your patience.
In the instance that we are unable to fulfil the entirety of your order, the available items will be dispatched to you as a part-shipment while we investigate your missing item/s.
We will get in touch with you within 1-3 business days to confirm a second shipment for the missing goods (no additional delivery fees will be charged), or alternatively if the item/s are not available we will provide a refund via your original payment method.
Please note: order fulfilment is not guaranteed, and all orders are accepted subject to stock availability.
Due to our quick processing and dispatch times we are unable to cancel or make any changes to your order once it has been placed, this includes changes to your address, items, pricing, delivery method and authority to leave options. This is stated in your order confirmation email and our terms and conditions.
In the case that an incorrect or incomplete address has been supplied, you will need to wait to receive your dispatch email to track your order. Most orders with an incomplete address will be returned to us, and if this occurs we will process a refund less any shipping costs.
Bardot cannot be held responsible for orders which are not received due to incorrect or incomplete address information being provided.