Delivery

EXPRESS DELIVERY WITHIN AUSTRALIA

Snail mail..? It’s not the Bardot way. We only use Express Post because we know that fast fashion can’t wait. Orders over $80 receive FREE EXPRESS DELIVERY (within Australia), with an affordable flat rate cost of $9.95 for all orders under $80.

Place your order before 1pm Monday to Friday to receive your items in 1-3 business days for major metro areas and capital cities. Orders placed after 1pm will be sent the following business day. 

Please note Express Delivery may not apply to your region. To find out if your delivery address falls under the Express Post network, check for your postcode here , your order will be sent from the postcode 3020.

SAME DAY TWILIGHT DELIVERY 6-9PM (MELBOURNE WEEKDAYS ONLY)

LAUNCHING WEDNESDAY 18TH OCTOBER

Love it? Need it? Gotta have it now? We offer our Melbourne fashionistas a same day twilight delivery option to Melbourne metro areas, so shopping for that last minute outfit doesn’t have to be a drama! Orders will be delivered between 6-9pm that day if ordered by 1pm. Simply select the option at checkout, and enter your postcode to check eligibility. Our Same Day Delivery service is available Monday through to Friday for only $15.95!

It's important that somebody is available to sign for your package between 6pm-9pm. To help you make sure you’re available for delivery Star Track will be sending you tracking updates via text message, so keep an eye on your phone!

DELIVERY FAQ

CAN I CHANGE MY ADDRESS?

Bardot Online is delivered out of a third-party warehouse, and as such orders are not able to be cancelled or amended under any circumstance. This is mentioned several times in the check out, as well as your order confirmation email. Please double check your delivery address before submitting your order as Bardot does not accept responsibility for lost parcels delivered to the address provided. 

CAN I TRACK MY ORDER?
Of course! An email with your tracking information will be sent to you by 6pm AEST on the day your order is dispatched.


WHAT IF I AM NOT AVAILABLE TO SIGN FOR THE PARCEL? (AUSPOST EXPRESS)
If nobody is in to sign for the parcel, it will be taken to the local post office to await collection. This location will be listed in your tracking details. If your parcel is not collected from the post office it will be returned to Bardot HQ and we will get in touch to let you know. You can opt to have the order refunded less shipping costs, or give us a buzz to pay a redelivery fee of $9.95.

To save any disappointment and possible delay in receiving your package, we recommend sending your purchase to your workplace.


WHAT IF I AM NOT AVAILABLE TO SIGN FOR THE PARCEL? (STARTRACK TWILIGHT DELIVERY)
It is important that someone is available to sign for your parcel as this is a door to door courier service. If no one is home, and there is no safe place to leave your parcel it will be returned to Bardot HQ and we will get in touch to let you know. You can opt to have the order refunded less shipping costs, or give us a buzz to pay a redelivery fee of $15.95.


WHAT SHOULD I DO IF I HAVEN’T RECEIVED MY PARCEL?
If you haven’t received your parcel and it has been more than three business days since your order was dispatched, get in touch with our Customer Service team here. We will lodge an investigation with Auspost on your behalf, and keep you updated on the status.

Please note that it can take up to 10 business days to receive an outcome from Auspost. 


CAN I SUPPLY AN AUTHORITY TO LEAVE (ATL)? 
Although we do not recommend leaving orders unattended when not home to accept delivery, you can request this service when choosing our express delivery option. You may do this by selecting ‘Authority to Leave’ in the shipping section of the check out. This service is not guaranteed, and it will be at the discretion of the delivery provider as to whether there is a safely accessible location to leave the parcel.

Please Note that by choosing to provide ATL we will NOT be able to offer any further assistance if your order is lost or subsequently goes missing after it has been deemed delivered by the carrier.