MID SEASON SALE AND ONLINE WAREHOUSE SALE DELIVERY NOTICE
Please note that orders placed during Mid Season Sale (11.00am AEST 27.03.18 - 11.59pm AEST Monday09.04.2018) and the Online Warehouse Sale promotion (11:00am AEST Thursday 22.03.18 for a limited time only) are subject to a dispatch delay of up to 3 business days. Once your order has been dispatched you will receive a notification email with your tracking details.
If you have not received a dispatch notification email after 3 business days of placing your order, please contact us at email@example.com. We thank you for your patience.
EXPRESS DELIVERY WITHIN AUSTRALIA
Snail mail..? It’s not the Bardot way. We only use Express Post because we know that fast fashion can’t wait. Orders over $80 receive FREE EXPRESS DELIVERY (within Australia), with an affordable flat rate cost of $9.95 for all orders under $80.
Place your order before 1pm AEDT Monday to Friday to receive your items in 1-3 business days for major metro areas and capital cities. Orders placed after 1pm AEDT will be sent the following business day.
Please note Express Delivery may not apply to your region. To find out if your delivery address falls under the Express Post network, check for your postcode here , your order will be sent from the postcode 3020.
Part Shipped Orders
In the instance that we are unable to fulfil the entirety of your order, the available items will be dispatched to you as a part-shipment while we investigate your missing item/s.
We will get in touch with you within 1-3 business days to confirm a second shipment for the missing goods (no additional delivery fees will be charged), or alternatively if the item/s are not available we will provide a refund via your original payment method.
Please note order fulfilment is not guaranteed, and all orders are accepted subject to stock availability.
CAN I CHANGE MY ADDRESS?
Bardot Online is delivered out of a third-party warehouse, and as such orders are not able to be cancelled or amended under any circumstance. This is mentioned several times in the check out, as well as your order confirmation email. Please double check your delivery address before submitting your order as Bardot does not accept responsibility for lost parcels delivered to the address provided.
CAN I TRACK MY ORDER?
Of course! An email with your tracking information will be sent to you by 6pm AEDT on the day your order is dispatched.
WHAT IF I AM NOT AVAILABLE TO SIGN FOR THE PARCEL? (AUSPOST EXPRESS)
If nobody is in to sign for the parcel, it will be taken to the local post office to await collection. This location will be listed in your tracking details. If your parcel is not collected from the post office it will be returned to Bardot HQ and we will get in touch to let you know. You can opt to have the order refunded less shipping costs, or give us a buzz to pay a redelivery fee of $9.95.
To save any disappointment and possible delay in receiving your package, we recommend sending your purchase to your workplace.
WHAT SHOULD I DO IF I HAVEN’T RECEIVED MY PARCEL?
If you haven’t received your parcel and it has been more than three business days since your order was dispatched, get in touch with our Customer Service team here. We will lodge an investigation with Auspost on your behalf, and keep you updated on the status.
Please note that it can take up to 10 business days to receive an outcome from Auspost.
CAN I SUPPLY AN AUTHORITY TO LEAVE (ATL)?
Although we do not recommend leaving orders unattended when not home to accept delivery, you can request this service when choosing our express delivery option. You may do this by selecting ‘Authority to Leave’ in the shipping section of the check out. This service is not guaranteed, and it will be at the discretion of the delivery provider as to whether there is a safely accessible location to leave the parcel.
Please Note that by choosing to provide ATL we will NOT be able to offer any further assistance if your order is lost or subsequently goes missing after it has been deemed delivered by the carrier.