express DELIVERY WITHIN AUSTRALIA
Snail mail..? It’s not the Bardot way. We only use Express Post because we know that fast fashion can’t wait. Orders over $80 receive FREE EXPRESS DELIVERY (within Australia), with an affordable flat rate cost of $9.95 for all orders under $80.
Place your order before 2pm Monday to Friday to receive your items in 1-3 business days for major metro areas and capital cities. Orders placed after 2pm will be sent the following business day.
Please note Express Delivery may not apply to your region. To find out if your delivery address falls under the Express Post network, check for your postcode here , your order will be sent from the postcode 3067.
same day delivery (melbourne weekdays only)
Love it? Need it? Gotta have it now? We offer our Melbourne fashionistas a same day delivery option to Melbourne metro areas, so shopping for that last minute outfit doesn’t have to be a drama! Simply select the option at checkout, and enter your postcode to check eligibility. Our Same Day Delivery service is available Monday through to Friday between 8am and 2:00pm for only $16!
All deliveries are through Australia Post’s Startrack service and will require a signature on delivery. Please ensure someone will be available to sign for your parcel up to 6 hours after your order is placed. Due to circumstances beyond our control, delivery times may vary, especially during peak periods.
Please note as your order goes from our hands to your trusty Startrack courier, we cannot provide tracking for same day delivery.
CAN I TRACK MY ORDER?
Of course! An email with your tracking information will be sent to you between 4-6pm AEST on the day your order is dispatched. Once you have your tracking number you can track your parcel here. Bardot members can also find their tracking details by logging into their Bardot account here.
WHAT IF I AM NOT AVAILABLE TO SIGN FOR THE PARCEL?
If nobody is in to sign for the parcel, your item will be returned to Bardot HQ and we will get in touch to let you know. You can opt to have the order refunded less shipping costs, or give us a buzz to pay a redelivery fee of $9.95.
To save any disappointment and possible delay in receiving your package, we recommend sending your purchase to your workplace. Please double check your delivery address before submitting your order as Bardot does not accept responsibility for lost parcels.
WHAT SHOULD I DO IF I HAVEN’T RECEIVED MY PARCEL?
If you haven’t received your parcel and it has been more than three business days since your order was dispatched, get in touch with our Customer Service team here. We will lodge an investigation with Auspost on your behalf, and keep you updated on the status.
Please note that it can take up to 10 business days to receive an outcome from Auspost.
CAN I SUPPLY AN AUTHORITY TO LEAVE (ATL)?
Although we do not recommend leaving orders unattended when not home to accept delivery, you can request this service when choosing our express delivery option. You may do this by selecting ‘Authority to Leave’ in the shipping section of the check out.
Please Note that by choosing to provide ATL we will NOT be able to offer any further assistance if your order is lost or subsequently goes missing after it has been deemed delivered by the carrier.