The information on this page forms the Online Return Policy for Bardot and Bardot Junior. Please note that the returns policy set out on this page applies only to returns due to change of mind or unsuitable choice (e.g. incorrect size etc). Such returns are available in addition to your statutory rights. Nothing in this policy is intended to in any way limit or vary the application of your statutory rights.
ONLINE RETURN OPTIONS
Full Price online purchases returned to the online store are eligible for a refund or a credit note.
Sale online purchases returned to the online store are eligible for a credit note only.
Refunds can be made to the original payment method only. Where the original payment method is not available, a credit note will be issued. Credit notes are valid for 6 months across Bardot and Bardot Junior and valid immediately online, please allow 24 hours for your credit note to be active in store.
We are currently not able to facilitate exchanges via post. Please select the option below to find your closest store’s contact information and opening hours.
For information regarding returning your online purchase in store, please see our Return FAQs below.
Please note: Shipping and handling costs are non-refundable.
ONLINE RETURN CONDITIONS
If you are unhappy with your purchase, we will be happy to provide a return within 14 days of receiving your order for Australian orders. International returns are available within 28 days of receiving your order.
To qualify for a return, items must be unwashed, unworn and in their original condition with tags attached.
Returns are not accepted on hair accessories, hosiery, lingerie, cosmetics, or swimwear for hygiene reasons. Items purchased in store cannot be returned to Bardot or Bardot Junior Online.
FREE DENIM JEAN RETURNS (EXCLUDES BARDOT JUNIOR)
Jeans! It’s so important to get the perfect fit. That’s why we want you to Buy and Try Risk Free!
You can return full priced denim jeans purchased online free of charge (only available within Australia and on full price denim), in line with our Online Return Policy and Online Return Conditions.
You must let us know of your intention to return your order within 7 days of delivery and return the item to us within 7 days of receiving your free return confirmation email.
Free Denim Jeans Returns are powered by Parcelpoint. Please select the option below to request your free return, please include your order number with your request.
AUSTRALIAN RETURNS PROCESS
Return your way! Pick from the following options to return your item. Please ensure you enclose your completed returns form, which you can download here.
INTERNATIONAL RETURN PROCESS
Return your way! You are welcome to return via your preferred shipping provider, to the following address. We recommend using a trackable postage method for your peace of mind!
Bardot Online - Returns
63 Victoria Crescent
Abbotsford, Victoria 3067
What do I do if my online purchase is faulty?
All goods are inspected before we send them off to you, to make sure they are in excellent condition. If you do receive a damaged or defective item, please send an email with images of the issue, your order number and any other relevant information to email@example.com and we will be in touch within 2 business days.
How long does it take to process my return?
We endeavour to process all returns within 2 business days of receipt and a return confirmation email will be sent once your return is processed.
Where a credit note is issued, this will be included in your return confirmation email. Credit notes are valid for 6 months across Bardot and Bardot Junior and valid immediately online, please allow 24 hours for your credit note to be active in store.
Where a refund is issued, please allow 2-5 business days from receipt of your return confirmation email for your refund to be received processed by your financial institution.
Can I return my online purchase in my local store?
You are welcome to return your online purchase to your local store, however please note out in store return policy will apply.
Full Price online purchases returned to your local store are eligible for a credit note or exchange.
Sale online purchases returned to your local store are eligible for an exchange only.
If you are unsure and require further assistance, to ensure you are making the correct purchasing decision, or you are unsure as to whether you are eligible for a refund, please contact Customer Service on 1300 466 526 or +61 3 9420 7971 if calling from overseas.