Terms & Conditions

THE SMALL PRINT

Now for the deets! Sorry ladies, we know it’s not an interesting read but it’s still a 'need to know'!

Welcome to the Bardot and Bardot Junior website.  Before you may become a Bardot member, you must first read, agree with and accept all of the terms and conditions stated in this User Agreement and Privacy Statement (terms and conditions of this are set out below).  By registering as a customer with Bardot, you are accepting the terms and conditions outlined below and the Customer Privacy Statement, which includes those terms and conditions expressly set out and those incorporated by reference.  You should also access and read the information contained in the other pages and websites referred to in this document and that appear on our website, as they do and may contain further terms and conditions which apply to you as a Bardot member.  If you have any questions please contact us via email at customerservice@bardot.com.au

Bardot may at its absolute discretion amend the terms and conditions from time to time by posting the amended terms and conditions on the website and as such, will be effective as at that date.   Should you not agree with such changes, you must terminate your membership of Bardot by email notification to customerservice@bardot.com.au. The terms and conditions outlined here may be amended from time to time without notice to you and will apply to orders placed effective as at the date of amendment.

Once an order has been confirmed, no changes to the order will be made.

PROMOTIONAL TERMS AND CONDITIONs

Bardot: 20% off is available on all Bardot items online at www.bardot.com from 4.00PM AEDT Friday 02.12.16 to 11.59pm AEDT Sunday 04.12.16 and available in Bardot stores from Saturday 03.12.16 to Sunday 04.12.16. Offer is not available on Bardot Junior. Online prices are as marked. Due to the high volume of demand, Bardot cannot guarantee the availability of stock during the offer period and shipping delays are expected. The offer is not redeemable for cash and excludes gift cards. The offer cannot be redeemed against a prior purchase. The offer is subject to our General Terms and Conditions, Delivery, Returns, Loyalty Program and Privacy Policies which are available online at www.bardot.com. The offer is not available in conjunction with any other offer, including loyalty vouchers and discounts. Members with a 10% account discount will need to check out as a guest to take advantage of this offer. Applicable returns for credit note or exchange will only reflect the purchase price of the item. No refunds for change of mind. No rainchecks. For any queries regarding this promotion call 1300 466 526 (AUS) or +613 9420 7971 (INT) or contact us via customerservice@bardot.com.au

Bardot Junior: 20% off is available on all full price Bardot Junior items online at www.bardotjunior.com from 4.00PM AEDT Friday 02.12.16 to 11.59pm AEDT Sunday 04.12.16 and available in Bardot Junior stores from Saturday 03.12.16 to Sunday 04.12.16. Online prices are as marked. The offer excludes any sale and promotional items. Due to the high volume of demand, Bardot Junior cannot guarantee the availability of stock during the offer period and shipping delays are expected. The offer is not redeemable for cash and excludes gift cards. The offer cannot be redeemed against a prior purchase. The offer is subject to our General Terms and Conditions, Delivery, Returns, Loyalty Program and Privacy Policies which are available online at www.bardotjunior.com. The offer is not available in conjunction with any other offer, including loyalty vouchers and discounts. Members with a 10% account discount will need to check out as a guest to take advantage of this offer. Applicable returns for credit note or exchange will only reflect the purchase price of the item. No refunds for change of mind. No rainchecks. For any queries regarding this promotion call 1300 466 526 (AUS) or +613 9420 7971 (INT) or contact us via customerservice@bardot.

 

CUSTOMER REGISTRATION

In order to become a registered customer, you must be able to enter into a legally binding contract under relevant laws and you must not be a suspended Bardot member.  Your account may not be transferred or sold to ancom.auother party.

 
Application to be completed: A customer must complete a registration form before placing an order for goods with Bardot.   This is located on the website by link reference.You warrant that all information and data provided by you during this registration process is accurate, complete and up to date.  You must promptly inform Bardot if there is a change to this information or data.

You must take responsibility for the safekeeping of your username and password. Upon completion of a transaction/ website visit to Bardot, it is advisable to log off to ensure your personal information submitted to Bardot is not used by the next person on the computer. You are liable for any activity if an unauthorised person uses your username and password.   You release and indemnify Bardot in relation to any liability arising out of the unauthorised use of your username or password.   If you suspect or know that someone has stolen or obtained your username and password you must contact Bardot in writing to cancel and/or change it.

For security purposes, Bardot is entitled to request credit card verification at their discretion.   Bardot reserves the right not to proceed with the order sale and refund the payment made.

A customer is prohibited from purchasing goods from Bardot for the purpose of resale and on sale to other persons whether as a business or non-business and goods are only for personal use including but not limited to gifting and/or on behalf of another for their personal use.  A breach of this will result in cancellation and/or refusal of registration/ order for goods.

DELIVERY

Bardot can combine Bardot and Bardot Junior online purchases. All you have to do is add the items to the shopping bag on the site you are currently shopping on. Go to the other section; continue shopping and then checkout with the items in your shopping bag. Only one delivery fee will be charged.
Australia-wide orders.
We deliver for a flat rate of $9.95 for express post Australia-wide. If you make a purchase online for $80 or more you will automatically be entitled to free delivery via express post. Please note to receive a parcel a signature is required. If no one is home when initial delivery is made, a card from Auspost will indicate a failed delivery attempt, and you can pick up your parcel from the post office indicated on the card.

Orders placed after 2pm will be sent by the following business day. Please note express post delivery may not apply to your region.

It takes one – two business days via express post delivery Australia-wide. For international orders, it can take up to ten business days to reach you. If you have not received your purchase within the duration stated above please contact customer service immediately.   Please note express post delivery might not apply to your region. To find out if your delivery address falls under the express post network visit Australia Post HERE (http://auspost.com.au/personal/express-post-network-vic-tas.html).
An email will be sent to your email address when your purchase leaves the warehouse. You can also opt to be notified via SMS. The email or SMS will contain the package’s tracking number. You can track the delivery status by clicking HERE and entering your tracking number into the box provided.

SAME day DELIVERY OPTION - MELBOURNE weekdays ONLY

Only available Monday to Friday 8am - 2:00pm AEST on FULL PRICE ITEMS. Receive order before 7pm same day (excludes Weekends and Public Holidays).

Applies to Bardot and Bardot Junior orders.

$16 flat rate for delivery is added at the time of purchase.

Orders after 2:00pm unfortunately cannot be processed the same day due to turn around times but can be set for the following business day.

There is a 30-minute window where you order is sourced and packed.

This service is available by selecting 'Same Day Delivery' option at time of checkout.  If you need help with this option, please call the Customer Service team on 1300 466 526. If you call a Bardot store directly, they will not be able to provide this service.

Deliveries are through Australia Post’s Startrack service and require a signature on delivery. 

If there is nobody there to sign for the parcel, the package will be returned to Bardot HQ and your order will be refunded minus the delivery charge. 

*please note: This service is not currently trackable. 

INTERNATIONAL ORDERS

Bardot delivers internationally via DHL to selected countries. Please allow up to 2-5 working days for the parcel to reach you:

Cost of delivery charge to:

New Zealand & U.S.A - $9.95

Japan, Singapore, China, Hong Kong, India, Indonesia, South Korea, Malaysia, Philippines, Taiwan and Thailand - $20

Austria, Belgium, Brazil, Canada, Croatia, Denmark, Finland, France, Germany, Greece, Republic of Ireland, Israel, Italy, Lebanon, Mexico, Norway, Poland, Portugal, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, UAE, UK - $25

ONLINE RETURNS POLICY

Bardot may refund, exchange or issue a credit note (valid for 6 months from issue date) for a change of mind on a full price purchase subject to several conditions: 
•    Goods must be returned within 14 days of purchase with original docket
•    Does not apply to sales of accessories, hosiery, lingerie or swimwear
•    Goods cannot have been worn, washed, used, soiled or damaged by the customer
•    Shipping and handling costs are not refundable. A refund may be provided in the case of a damaged or faulty item.

Sale/promotional items purchased online, which meet the above conditions, can be returned for an exchange or credit note only.  

DEFECTIVE AND DAMAGED PRODUCTS

Goods are inspected before packaging, to ensure they are in excellent condition. Products are packaged carefully to ensure a minimal chance of damage during transit. If you receive a damaged or defective item please contact Customer Service immediately.

SIZE CHANGE

Bardot is happy to provide a size exchange.  However, postage and handling charges are incurred by the customer and for Bardot to resend to you will be at your cost.

HOW TO RETURN

If you have satisfied the return conditions you can exchange your purchase, within 14 days of purchase with the original receipt, at any Bardot store, subject to Store Manager’s approval.

Alternatively, you can send your purchase back with your original receipt and fill in your new order/s with an exchange form. Please download the exchange form here (link through to PDF exchange form).

Please send it back to:
Bardot Online
63 Victoria Crescent
Abbotsford, Victoria 3067

It is recommended that you (1) use a traceable delivery method for all returns and (2) either insure your delivery for safe return to Bardot or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a delivery method that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

GIFT CARDS

  • Gift Cards can be purchased and redeemed in any Bardot, Bardot Junior, Bardot Outlet store and Online. 
  • Gift Cards cannot be purchased with a discount, including the following: 
    • Membership discounts including Member 10%, sign up vouchers and birthday vouchers 
    • Store wide promotions such as ‘20% off full price items’ 
  • Gift Cards cannot be purchased with another gift card, credit note or promotional voucher.
  • Gift Cards are not reloadable. 
  • Gift Cards cannot be returned or exchanged for cash. 
  • The balance of any transaction will remain on the Gift Card. No cash change can be given. 
  • Gift Cards are strictly valid for 12 months from the purchase date. 
  • Once purchased, Gift Cards are the responsibility of the customer, Bardot Pty Ltd is not responsible for lost or stolen gift cards. 
  • Bardot/Bardot Junior Gift Cards cannot be purchased or redeemed in any partnered wholesaler, such as Myer, David Jones, ICONIC, Independent Boutiques, ASOS. 

CREDIT NOTES

  • Credit notes are valid for 6 months from issue date.
  • Credit notes can be redeemed in store and online.
  • Bardot cannot be held responsible for lost or stolen credit notes. Please keep your PIN somewhere safe as lost or stolen credit notes cannot be re-issued. 
  • Credit notes can be used in full or as part payment and any remaining balance will stay until the expiry date given at issue.
  • Credit notes cannot be exchanged for cash

FRAUD

By registering online with Bardot, you agree that all of the details you supply to Bardot are correct and accurate.  As the accuracy of all personal details provided by users cannot be confirmed, Bardot takes no responsibility for the inaccuracy of details and/or the false identity of any user.  Bardot may suspend or terminate your membership at any time in its sole discretion, if Bardot suspects, proves and/or determines in the circumstances that you are or have been engaged in any fraudulent activity in relation to the website.  Bardot reserves its rights to take any applicable and available legal action against you for fraudulent, misleading and deceptive conduct.

PRODUCT INFORMATION

Effort is made to accurately depict the colours of all products that appear on our website. However, as the actual colours you see will depend on your monitor, there is no guarantee that the colours will accurately reflect the colour of the product on delivery.

All sizes and measurements stated are approximate sizes and measurements and every effort is made to ensure accuracy.  Please refer to the size guide for clarification.

All reasonable care is taken to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.  Bardot reserves the right to refuse orders where product information has been published in error and this includes but is not limited to incorrect or misstated prices and promotions.

Prices are subject to change without notice. Prices are inclusive of GST and in Australian dollars. Pricing for your order is as agreed to at the time the order is placed, and will be reflected in your order confirmation email. Reduction in price and promotional discounts cannot be applied to prior purchases, and as stated no amendments can be made to your order once it has been submitted

Goods are subject to availability.  An order for goods is accepted at the time of entering of your credit card details.  Payment will be validated and accepted real time.  If a good/ goods you have ordered is/are out of stock, you shall be notified as soon as possible and your payment will be refunded to the credit card or Paypal account used for the transaction.

PAYMENT METHODS

MasterCard, Visa, Amex and PayPal are all accepted via Bardot Online.
If you have opted to use the cheque service via Paypal, the order will only be processed when the payments are cleared and the status in your account is updated to complete.  Please allow 2 – 3 business days of processing and delivery. 

VERIFICATION

To reduce the risk of online credit card fraud, Bardot may request additional information to process an online order. A small charge may be charged to your account for verification purposes, however the full amount will be refunded as soon as the order has been successfully verified. Customers will be notified via email if further information is needed.

Bardot reserves the right to cancel the order and process a refund if necessary.

ORDERS

On the placement of an order on the website, you will receive an email of acknowledgement. It takes 1-2 business days via express Post or 3-5 business days via regular delivery Australia-wide. For international orders, it can take up to 10 (ten) business days to reach you. Please contact Bardot if you have not received your purchase within this period.

Once you have checked out and your order has been confirmed, you will not be able to make any changes to your order so please ensure that the order is correct before clicking the confirm button.

Any discounts triggered by the entry of a promotional code will not be applied until payment is validated and will be detailed on the invoice.  Bardot reserves the right to refuse an order. Non-acceptance of an order may include but is not limited to:
- The product ordered is unavailable from stock 
- The inability to obtain authorisation of payment 
- The identification of an error within the product information, including price or promotion
If there are any problems with your order, Bardot will contact you.

There is a continual update of the Bardot online store.  From time to time, Bardot and related company retail stores may run special local promotions (which may not be available on the website) and there may be special offer discounts on the website that are not available in the Bardot and the Bardot related retail stores.  Some website promotions may not be available to customers in particular jurisdictions. 

BARDOT VIP CARD (LOYALTY PROGRAM)

A Bardot membership can be obtained with your first purchase either online or in store.
Your account will be available to use both online and in store, however memberships created online will not receive a physical card. If you’d prefer to have a card, just let our stylists know in store and they will be happy to arrange this for you.  
Our Bardot Loyalty Program entitles its members to receive exclusive offers and special treats from Bardot, every so often.  It is also helpful to keep track of all of your past purchases.

GENERAL

For further details regarding the use of data supplied by you, please refer to the Customer Privacy Notice (Link to page).  Bardot shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to Bardot Pty Ltd.  Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the written permission in advance of Bardot.

Every care has been taken in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, Bardot disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to websites, which are hosted by Bardot partners.  When you activate any of these you will leave the Bardot website and Bardot has no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under Bardot’s control.

Every effort is made to keep the website up and running smoothly. However, Bardot Pty Ltd takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond control.

If you have any queries relating to the terms and conditions, please email at customerservice@bardot.com.au

See related document:  Customer Privacy Notice

Copyright 
This website is owned and operated by: -
Bardot Pty Ltd
ABN 61 074 147 434
67 Victoria Crescent
Abbotsford 3067

TOP