Online Returns Process
All online purchases made from 12.01am AEDT Saturday 28th March 2020 are labelled FINAL SALE and are unable to be returned for change of mind.
If your item was purchased prior to this date your return policy will be available on the tax invoice included in your delivery. If you are eligible for a return please email firstname.lastname@example.org for a returns authorisation.
Items assessed to be faulty may be eligible for a full refund or replacement. For information regarding assessment and return of your faulty item, please email email@example.com for a returns authorisation.
Returns received without a returns authorisation number will be returned to the customer at their cost.
Please note: Shipping and handling costs are non-refundable for change of mind returns, and customers are responsible for return shipping costs. Bardot reserves the right to deduct the cost of return shipping from the return value where an order has been incorrectly marked as Return To Sender. Where a free return has been offered, this is only available via free return label issued by Bardot, and we are unable to provide reimbursement of shipping costs where this has not been discussed and agreed prior to the item being posted.