COVID-19 : Authority to Leave and Australia Post Delays
Thank you for shopping with Bardot Online.
Australia Post are experiencing significant delays with the delivery of parcels due to the reduction in air freight capacity. Please visit the Australia Post website here for updated delivery timelines
Once your order leaves our warehouse you will be updated via email and your order should be received within 2-5 business days. This is based on Auspost’s revised timelines for receipt of Express Post parcels, however in the interest of transparency we cannot guarantee an exact time frame.
Whilst the fight continues to slow the spread with the COVID-19 virus, we would like to keep you updated on important information on our delivery service and the measures we are taking to ensure we keep you safe. All our orders are picked, packed and shipped under the safest conditions including temperature checks at point of entry, notices displayed for practicing good hygiene, hand santizers on dispatch workstations are just to name a few
Our domestic delivery partner, Australia Post, are now implementing additional measures when delivering parcels. To minimise the risk of contracting or spreading coronavirus, all parcels will no longer require a signature for delivery and/or collection. In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, our staff member will ask and record the customer’s name and sign on their behalf. The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.
Due to these changes, the Authority to Leave option in our check out will be overridden by the policies of our shipping partners. We will do our best to keep our customers updated as these policies and procedures evolve.
We apologise sincerely for any frustration or inconvenience caused, and thank you for your patience.
Express Delivery Within Australia
We only use Express Post because we know that fast fashion can’t wait.
Orders over $150 receive FREE EXPRESS DELIVERY (within Australia), with an affordable flat rate cost of $11.95 for all orders under $150.
Place your order before 12pm AEDT Monday to Friday to receive your items in 1-3 business days for major metro areas and capital cities. Orders placed after 1pm AEDT will be sent the following business day.
Please note: Express Delivery may not apply to your region. To find out if your delivery address falls under the Express Post network, check for your postcode here, your order will be sent from the postcode 3020.
Part Shipped Orders
In the instance that we are unable to fulfil the entirety of your order, the available items will be dispatched to you as a part-shipment while we investigate your missing item/s.
We will get in touch with you within 1-3 business days to confirm a second shipment for the missing goods (no additional delivery fees will be charged), or alternatively if the item/s are not available we will provide a refund via your original payment method.
Please note: order fulfilment is not guaranteed, and all orders are accepted subject to stock availability.
Order Amendments and Cancellation
Due to our quick processing and dispatch times we are unable to cancel or make any changes to your order once it has been placed, this includes changes to your address, items, pricing, delivery method and authority to leave options. This is stated in your order confirmation email and our terms and conditions.
In the case that an incorrect or incomplete address has been supplied, you will need to wait to receive your dispatch email to track your order. Most orders with an incomplete address will be returned to us, and if this occurs we will process a refund less any shipping costs.
Bardot cannot be held responsible for orders which are not received due to incorrect or incomplete address information being provided.