The information on this page forms the Online Return Policy and Conditions for Bardot and Bardot Junior. Nothing in this policy is intended to in any way limit or vary the application of your statutory rights. For further information regarding your statutory rights, please refer to the ACCC website here.
ONLINE RETURN POLICY
All online purchases made from 12.01am AEDT Saturday 28th March 2020 are labelled FINAL SALE and are unable to be returned for change of mind (including sizing & fit, colour, or styling).
Items purchased prior to 12.01am AEDT Saturday 28th March 2020 fall under the following return policy:
FULL PRICE ITEMS: Full Price online purchases returned to the online store due to change of mind, are eligible for a refund or a return voucher.
SALE, OUTLET AND ITEMS WITH A PROMOTIONAL DISCOUNT: These online purchases are FINAL SALE and are unable to be returned for change of mind. All discounted items are labelled 'FINAL SALE.’
Items assessed to be faulty may be eligible for a full refund or replacement. For information regarding assessment and return of your faulty item, please email firstname.lastname@example.org for a returns authorisation.
ONLINE RETURN CONDITIONS
Eligible items can be returned in line with our policy, within 14 days of delivery.To qualify for a return due to change of mind, items must be unwashed, unworn and in their original condition with tags attached.
Change of mind returns are not accepted on earrings, hair accessories, hosiery, lingerie, cosmetics, or swimwear for hygiene reasons. Items purchased in store cannot be returned to Bardot or Bardot Junior Online.
Where a purchase does qualify for a refund, this can be made to the original payment method only. If the original payment method was a gift card or credit note, a new return voucher will be issued as refund. Where the original payment method is not available, a return voucher will be issued.
Return vouchers are valid for 6 months across Bardot and Bardot Junior and valid immediately. Please view our updated Gift Card and Credit Note Terms and Conditions here.
Please note: Shipping and handling costs are non-refundable for change of mind returns, and customers are responsible for return shipping costs. Bardot reserves the right to deduct the cost of return shipping from the return value where an order has been incorrectly marked as Return To Sender. Where a free return has been offered, this is only available via free return label issued by Bardot, and we are unable to provide reimbursement of shipping costs where this has not been discussed and agreed prior to the item being posted.